Effective Date: 29 October 2026
Brand: VAYGEN
Website: [Insert your VAYGEN website URL]
1. Introduction
At VAYGEN, we are committed to providing professional digital marketing, film production, video editing, branding, website development, and other creative services.
This Refund & Cancellation Policy explains the terms applicable when a client requests a project cancellation, rescheduling, or refund.
By engaging our services, clients agree to the applicable terms outlined below, together with any separate written project agreement.
2. Scope of Services
This policy applies to services offered by VAYGEN, including:
- Digital marketing and social media management.
- Film, short-film, and web-series production.
- Video editing and post-production.
- Graphic design, branding, and promotional materials.
- Website design and development.
- Content creation and advertising campaigns.
- Freelance creative and consulting services.
Specific refund and cancellation arrangements may vary depending on the nature of the project and the written agreement with the client.
3. Refund Eligibility
Refund requests will be reviewed based on the project status, work completed, payments received, third-party expenses, and the agreed contractual terms.
Depending on the circumstances, a refund may be available when:
- A project is cancelled before work begins and refundable payments remain.
- VAYGEN is unable to deliver an agreed service and the issue cannot reasonably be resolved.
- A duplicate or incorrect payment has been made.
- A refund is required under the applicable project agreement or law.
Any refund will be calculated after accounting for completed work and properly agreed, non-recoverable expenses, where legally permitted.
4. Non-Refundable Payments
Certain payments may be non-refundable to the extent permitted by applicable law and the agreed project terms, including:
- Fees for work already completed and delivered.
- Approved milestones or services already performed.
- Third-party expenses, licences, bookings, or purchases incurred specifically for the project and agreed with the client.
- Custom production arrangements or resources that have already been committed to the project.
VAYGEN will communicate applicable payment and cancellation conditions before the project begins.
Nothing in this section removes any refund rights or other protections that clients may have under applicable law.
5. Project Cancellation by the Client
Clients who wish to cancel a project must notify VAYGEN in writing through the official business email or another agreed communication channel.
After receiving the request:
- VAYGEN will confirm receipt of the cancellation request.
- Work on the project will be paused where reasonably practicable.
- Completed work, approved milestones, and agreed expenses will be reviewed.
- Any outstanding amount or eligible refund will be calculated according to the project agreement and applicable law.
- The client will receive confirmation of the cancellation and any applicable payment adjustment.
Clients may remain responsible for payment for work already completed and agreed expenses already incurred.
6. Cancellation by VAYGEN
VAYGEN may cancel or discontinue a project in circumstances such as:
- The client materially breaches the project agreement.
- Essential information, approvals, or materials are not provided despite reasonable follow-up.
- The requested work becomes unlawful or cannot reasonably be performed.
- Unforeseen circumstances make project completion impracticable.
Where appropriate, VAYGEN will notify the client and discuss available options.
If VAYGEN cancels a project without delivering the agreed services, any refund due for undelivered work will be determined under the project agreement and applicable law.
7. Digital Marketing Services
Refunds for digital marketing and social media management services depend on the agreed service period and the work performed.
- Fees for completed campaign management, content creation, reporting, or other delivered work may remain payable.
- Advertising spend paid to third-party platforms is subject to the relevant platform’s refund rules.
- Unused service periods or undelivered services will be reviewed according to the applicable agreement.
- Changes in campaign performance, reach, engagement, leads, or sales do not automatically qualify for a refund unless otherwise agreed in writing or required by law.
VAYGEN does not guarantee specific marketing outcomes unless expressly agreed in writing.
8. Film Production and Video Editing
Film production, video editing, and post-production projects may involve advance bookings, crew arrangements, equipment, locations, licences, and other production costs.
In the event of cancellation:
- Charges for completed editing, filming, scripting, design, or production work may remain payable.
- Agreed and properly incurred production expenses may be deducted where legally permitted.
- Rescheduling will depend on crew, equipment, location, and production availability.
- Unused portions of advance payments will be reviewed under the project agreement.
Any special cancellation conditions for shoots, location bookings, or production schedules should be agreed upon before filming begins.
9. Website Design, Development, and Creative Services
For website development, branding, graphic design, and similar services:
- Completed and approved milestones may remain payable.
- Custom designs, development work, and other work already performed will be assessed when calculating any refund.
- Domain registration, hosting, paid plugins, themes, licences, and other third-party purchases may be subject to separate provider terms.
- Additional revisions or changes beyond the agreed scope may incur additional fees.
Ownership and delivery of completed work will follow the relevant project agreement.
10. Rescheduling and Postponement
Clients who need to reschedule a project should notify VAYGEN as early as possible.
Rescheduling requests will be considered based on availability and the nature of the project.
Production bookings, location reservations, crew commitments, or other third-party arrangements may involve additional charges if these have been agreed upon in advance and are legally payable.
VAYGEN will communicate any applicable changes to fees or delivery dates before confirming the revised schedule.
11. Refund Request Process
To request a refund, clients should contact VAYGEN using the official contact details listed below.
Please include:
- Full name or business name.
- Project name or reference number, if available.
- Payment date and amount.
- Reason for the refund request.
- Relevant invoice or payment confirmation.
VAYGEN will review the request and communicate its decision within a reasonable period, subject to the information available and any applicable legal deadlines.
12. Refund Processing Time
Once a refund has been approved, VAYGEN will initiate the refund within a reasonable period and in accordance with applicable law.
The time required for the refunded amount to appear in the client’s account may depend on the bank, payment gateway, card issuer, or other payment provider.
Where applicable, the client will be informed of the refund status or transaction reference.
13. Chargebacks and Payment Disputes
If a client has a concern about a payment, we encourage them to contact VAYGEN first so that we can review the matter and attempt to resolve it.
Nothing in this policy prevents a client from exercising their lawful rights to dispute a transaction or raise a complaint with a relevant payment provider or authority.
14. Exceptions and Applicable Law
This policy will be interpreted in accordance with applicable Indian laws and regulations.
Where a provision of this policy conflicts with a mandatory legal right, the applicable legal requirement will prevail.
Specific written project agreements may establish additional cancellation, refund, and rescheduling conditions, provided they are consistent with applicable law.
15. Changes to This Policy
VAYGEN may update this Refund & Cancellation Policy from time to time.
Changes will be published on this page with a revised effective date. Changes to an existing project will apply only as permitted by the relevant agreement and applicable law.
16. Contact Us
For refund, cancellation, or rescheduling requests, please contact:
Brand: VAYGEN
Email: [Insert your official business email]
Phone: [Insert your business phone number, if applicable]
Business Address: [Insert your business address, if applicable]
Website: [Insert your VAYGEN website URL]